Privacy Policy

Vnique Nail and Head Spa Privacy Policy

Last updated: [DD/MM/YYYY]

This Privacy Policy describes how Vnique Nail and Head Spa (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website vniquenailandheadspa.com (the “Site”) or use our services.

By using the Site, you consent to the practices described in this policy.

Topics:

• Personal information we collect
• How we use your personal information
• How we share your personal information
• How we store your data
• Cookies and tracking technologies
• Email marketing
• Online booking
• Behavioral advertising
• Analytics
• Your data protection rights
• Third party websites
• Children’s privacy
• Changes to this policy
• Complaints
• Contact us

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. This includes the Meta (Facebook) Pixel, which we use to track conversions from Facebook and Instagram ads.

We also collect data you provide to us directly through the following channels:

• Website contact forms — when you fill out any form on our Site
• Online booking system — when you schedule an appointment
• Email marketing signup — when you subscribe to our newsletter
• In-salon visits — when you provide information at check-in

The Provided Information we collect may include:

• Personal identification information (name, email address, phone number, date of birth, etc.)
• Appointment information (services booked, preferences, appointment history, stylist/technician preferences)
• Payment information (billing address, credit card details processed securely through our payment processor — we do not store full card numbers on our servers)
• Health-related information (allergies, skin sensitivities, medical conditions relevant to service safety — collected only when you voluntarily disclose)
• Communications (messages, feedback, reviews you send us)

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Provided Information.

How We Use Your Personal Information

We use the Provided Information that we collect generally to:

• Schedule, confirm, and manage your appointments
• Process payments for services and products
• Send you appointment reminders and confirmations via email or SMS
• Communicate with you about your bookings, our services, and customer service inquiries
• Screen bookings for potential risk or fraud
• Provide personalized service recommendations based on your history and preferences
• Send you promotional emails, newsletters, and special offers (only when you have opted in)
• Improve and optimize our services and Site

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

How We Share Your Personal Information

We share your Personal Information with third-party service providers who help us operate our business. These include:

• Google Analytics — to help us understand how our visitors use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Meta (Facebook & Instagram) — we use Meta Pixel and advertising tools to deliver targeted ads and measure their effectiveness. You can learn more about Meta’s data policy at https://www.facebook.com/privacy/policy/.
• Klaviyo / Mailchimp (email marketing platform) — to send newsletters, promotions, and transactional emails.
• Online booking platform — to manage your appointments and store booking history.
• Payment processors — to securely process credit and debit card transactions.
• Website hosting and security providers — to keep the Site running and secure.

The types of third parties with whom we might share elements of your Personal Information include:

• Payment processors engaged by us to securely store and handle payment information
• Providers of email management and distribution tools
• Providers of security and fraud prevention tools and services
• Providers of data aggregation and analytics software services that allow us to effectively monitor and optimize our Site
• Advertising platforms (Meta, Google) for retargeting and audience building

We may also share your Personal Information to comply with applicable Canadian laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your Personal Information to any third party.

How We Store Your Data

We securely store your data using industry-standard hosting and database providers. Payment information is processed and stored by PCI-compliant payment processors and is not retained on our own servers.

We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of information stored on our servers. Of course, no computer network or data transmission on the internet can be guaranteed to be 100% secure, and so you submit your information at your own risk.

We will maintain your Personal Information for our records unless and until you ask us to delete this information, or for as long as necessary to fulfill the purposes outlined in this Privacy Policy (typically 7 years for financial records, as required by Canadian tax law).

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies for the following purposes:

• Strictly necessary cookies — required for the Site to function
• Analytics cookies — Google Analytics to understand Site usage
• Marketing cookies — Meta Pixel and other advertising cookies for retargeting

You can set your browser not to accept cookies, and the resources above tell you how to remove cookies from your browser. However, some Site features may not function if you disable cookies. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Email Marketing

If you make a booking through our Site and/or opt in to receive emails, you agree to receive email communications from us, including but not limited to newsletters, service updates, promotions, and other announcements. We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email address is not blocked or forwarded to your spam folder.

You have the right at any time to stop us from contacting you for marketing purposes. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email, or by contacting us directly. If you opt to unsubscribe from receiving emails, you understand that you may no longer receive information or updates from us, including promotions.

Note: Transactional emails (such as appointment confirmations and reminders) will continue to be sent as they are necessary for our service.

Online Booking

When you book an appointment online, the information you provide (name, contact details, service selection, preferences) is stored in our booking system to manage your appointment and improve your experience with us. This information may be accessed by our staff to prepare for and deliver your services.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, primarily through Meta (Facebook and Instagram) and Google. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook / Instagram: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Analytics

We use Google Analytics to help us understand how our visitors use the Site. Google Analytics uses cookies and similar technologies to collect information about Site usage and report Site trends. To opt out, install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

Your Data Protection Rights (PIPEDA — Canada)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete personal information
• Withdraw consent — withdraw your consent for us to collect, use, or disclose your personal information (subject to legal or contractual restrictions)
• Delete — request that we delete your personal information, where legally permissible
• Complain — file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your personal information appropriately

To exercise any of these rights, please contact us using the information at the bottom of this policy. We will respond within 30 days.

If you are a resident of Quebec, you may have additional rights under Quebec’s Law 25 (An Act to modernize legislative provisions as regards the protection of personal information).

If you are a European resident, you have similar rights under the GDPR, including the right to access, correct, delete, or restrict use of your personal information, and the right to data portability. Please note that if you exercise these rights, your information will be transferred outside of Europe, including to Canada.

Third Party Websites

Our Privacy Policy applies only to our website. We are not responsible for the data collection, privacy practices, or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.

Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately and we will take steps to delete it.

For minors between 13 and 18, we require parental or guardian consent for both bookings and information collection.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The “Last updated” date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

Complaints

Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. If you are not satisfied with our response, you have the right to lodge a complaint with:

• The Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/
• Residents of Quebec: Commission d’accès à l’information du Québec at https://www.cai.gouv.qc.ca/
• Residents of the European Union: your local data protection regulator

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.

Email us at: [YOUR EMAIL ADDRESS]
Call us at: [YOUR PHONE NUMBER]
Write to us at: Vnique Nail and Head Spa, 1982 Avenue Rd, Toronto, ON M5M 4A4, Canada

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.